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As part of its comprehensive strategy to modernize and develop its branch network and improve the quality of banking services offered to clients, the Industrial Development Bank has inaugurated its Alexandria and Smouha branches following the completion of comprehensive renovations. Mr. Hussein Refaie, CEO and Managing Director of the bank, also conducted a field visit to the Stanley branch to ensure its operational readiness and the level of service provided to customers.

The visit was led by Mr. Hussein Refaie, accompanied by several bank executives. During the tour, he inspected the modern equipment and upgrades, which included enhancing infrastructure efficiency, updating technological systems, and improving the work environment to ensure faster and higher-quality service.

Rifai also made a point of speaking with employees at the Alexandria branches to listen to their opinions, needs, and suggestions for improving service, emphasizing that the staff are the cornerstone of the successful development system and customer satisfaction.

The branch openings come as part of the bank’s ongoing plan to modernize its network nationwide, whether through partial or comprehensive upgrades, aiming to enhance geographical coverage and improve service quality. The bank intends to continue implementing its smart expansion plan in the coming period by opening new branches in strategic locations.

Refaie noted that the branch upgrades align with the bank’s vision to elevate the level of banking services and facilitate citizens’ access to financial services, in line with the state’s directions to promote financial inclusion. He emphasized that the renovations are carried out according to the highest standards of quality and efficiency to ensure “heartfelt” service that reflects the bank’s identity and distinction.

The Industrial Development Bank affirms its commitment to continuing the implementation of its expansion plans and updating its branches and institutional structure to support its vital role as a full-service commercial bank supporting industry and the national economy.